At Tozers LLP, we are committed to providing exceptional client care and achieving outstanding levels of client satisfaction. This dedication is reflected in our recent accolades, including top rankings in The Legal 500 and Chambers & Partners directories, the LawNet Award for Excellence in Client Care, and recognition in the top percentile for Client Satisfaction by The Legal 500. Additionally, the consistently positive feedback we receive from our clients further underscores our commitment to excellence.
Client Satisfaction Kite Mark
Tozers has been recognised as a top firm for client satisfaction by The Legal 500. This prestigious recognition is the result of six years of comprehensive, independent research conducted by The Legal 500, which evaluates client service and experience. Tozers has ranked in the top percentile, and we are proud to display The Legal 500’s kite mark on our website.
The Legal 500, a respected authority in assessing the strength of law firms for over 30 years, has been conducting client satisfaction surveys since 2018. Their Research, Data, and Client Intelligence division sends out surveys to over 300,000 clients, making it the largest legal market survey globally. The survey includes 10 core questions focusing on client experience, with respondents also providing a net promoter score, which measures the likelihood of recommending our services to others.
LawNet Award for Excellence in Client Care
We take pride in actively listening to our clients, and our "always-on" approach to feedback ensures we have the right mechanisms in place to understand their needs and deliver the best possible service. By combining technology with AI-powered listening tools, we can track client sentiment throughout their journey with us, using real-time feedback to continuously improve our services. Our dedication to client care was recognised by LawNet in 2024, when we were honoured with the Award for Excellence in Client Care. This commitment has earned us recognition from both The Legal 500 and LawNet, reinforcing our focus on delivering outstanding client service.
Directory Results and Client Feedback
Our consistent performance is reflected in the directory results and client feedback we receive. Tozers has achieved multiple recognitions in the independent Chambers & Partners and Legal 500 directories for 2024 and 2025.
• Clinical Negligence Team: Maintained a Band 1 ranking in Chambers & Partners and a Top-tier ranking in The Legal 500, with individual recognitions for Endurance Arthur, Clair Hemming, Simon Mansfield, and Michelle Beckett.
• Family and Matrimonial Team, Corporate/M&A Team, and Social Housing Team: Received high rankings, showcasing the expertise and dedication within our teams.
• Charities: James Evans, Partner and head of the Charities team, was ranked as an individual for the UK-wide guide for Charity lawyers.
Client responses as part of the feedback process have been overwhelmingly positive, with comments highlighting our professionalism, responsiveness, and dedication to client needs. Here are a few examples from The Legal 500 and Chambers & Partners:
"Tozers LLP provides an exceptional level of service, always putting the client's needs first."
"The team at Tozers is highly knowledgeable and approachable, making complex legal matters easy to understand."
"Their commitment to client care is evident in every interaction, ensuring a positive experience for all clients."
Consistent Rankings and NPS Score
Tozers consistently ranks highly both locally and nationally on Review Solicitors, with an impressive score of 4.9 out of 5 based on over 4,000 reviews. Our Net Promoter Score (NPS) across all platforms, including Review Solicitors, Law League, and independent research, stands at an outstanding 90. This score reflects the high likelihood of our clients recommending our services to others, further demonstrating our success in client satisfaction. Snapshots of our client testimonials can be found on our social media channels.
Commitment to Excellence
At Tozers, we are deeply committed to delivering an outstanding client experience. Our recognitions from The Legal 500, LawNet, and Chambers & Partners, along with our high rankings and positive client feedback, are a testament to our dedication to excellence in client care. We will continue to strive for the highest standards, ensuring our clients receive the exceptional service they deserve. We are committed to continuous improvement and growth, ensuring we meet the evolving needs of our clients, communities, and partner organisations.
