An opportunity has opened in our Client Experience Team. This is a great entry level position for those wishing to gain experience in a professional environment or for those who have office experience and want a more varied role with room to progress. 

You will be the first point of contact for all new clients to Tozers, creating a welcoming and efficient client journey for new enquiries and existing clients.

Using our firms ‘enquiry process’ you will process new business enquiries generated via telephone, email, and our live chat feature on our website. Triaging and signposting enquiries to the correct team, you will also liaise with the fee earners, support staff and clients. There will also be some administrative duties and supporting the reception team where needed. This is a dynamic role with a lot of opportunity to excel.

What we’re looking for

An excellent first impression is key for this role. You will be professional, warm, and polite. A skilled communicator, passionate about delivering outstanding client care as well as an efficient administrator with a keen eye for detail. You should be able to work under your own initiative as well as part of a team and have good problem-solving skills. Your telephone skills will be professional and reflect the values of our firm ensuring that every client has the best possible experience from their first point of contact with Tozers.  Some experience of how a professional services firm works would be an advantage.

What you’ll have

Outgoing personality

Highly motivated

IT Literate

Customer Service Experience

Interest in personal and professional development

Good telephone manner

What we have

We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care. We invest in our teams and our infrastructure to ensure that we attract and retain talented staff, and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development.

Our values; high quality work, healthy growth and happy teams are at the heart of everything we do. Find out more about our vision and values, commitment to colleague wellbeing, and colleague benefits below.

See our vision and values and our commitment to colleague wellbeing